Current Role at Stanford

Director of Service Design
Improvement, Analytics, and Innovation Services
Stanford University Business Affairs
Alumna, Class of 2006

Honors & Awards

  • Dean’s Award for Outstanding Achievement, Stanford School of Humanities and Sciences (2011)
  • Valedictorian, Graduate class of 2013, Academy of Art University (Fall 2013)

Education & Certifications

  • MFA, Academy of Art University, Web Design & New Media (2013)
  • BA, Stanford University, Music (2006)

Service, Volunteer and Community Work

  • Stanford Pre-Major Advisor, Stanford University (9/20/2009 - Present)


    Stanford, CA

  • Stanford Alumni Mentoring, Stanford Alumni Mentoring (2011 - Present)

    Mentor Stanford students through the Stanford Alumni Mentoring network


    Stanford, CA

All Publications

  • Why Customer Experience Isn't Enough: Why Silicon Valley Needs Service Design Touchpoint Miller, M. E., Flowers, E. 2016; 8 (1): 29-34