Jeff has extensive experience in project and program management, business analysis and business process re-engineering. For the past four years, Jeff has served as Director of UIT’s Administrative Systems Project Management Office. Prior to that role, Jeff was Project Manager for key Financial Management Services (FMS) initiatives such as PTA Manager, Gifts Transmittals and Evolve Financial Reporting (EFR).

Before joining Stanford in 2013, Jeff worked for Oracle as a Global Process Owner for Campaign-to-Opportunity where he was co-leader of a team that implemented Oracle Fusion CRM for 13 lines of business across all of Oracle Sales and Sales Operations and also managed improvements to the leads process. Prior to its acquisition by Oracle, Jeff spent 11 years at Sun Microsystems, where he managed numerous global, cross-functional teams to design and implement ecommerce and sales operations projects to improve the partner and customer experience and as well as order processing efficiency.

Jeff is a certified PMI Project Management Professional, has an MBA from the F. W. Olin Graduate School of Business at Babson College, and a B.S. in Marine Engineering Systems from the United States Merchant Marine Academy.

More recently, he’s a proud, first-time grandfather and his hobbies are bicycling and hiking on the limitless, beautiful roads and trails in Northern California.

Current Role at Stanford

As Director of Strategic Initiatives in the Business Strategy and Services department of Financial Management Services, my group's mission is to deliver quality projects and programs that achieve the strategic goals of the organization and align with the university’s mission. Services we provide towards achievement of that mission include: (1) Program governance & project management to ensure timely, successful completion of initiatives; (2) Planning scope, resources, schedules, budgets, & communications to ensure successful delivery of programs and projects; (3) Manage quality of solutions delivered to meet the organization’s business needs & planned customer benefits as well as minimize enterprise risks; (4) Provide visibility of projects’ performance to provide valuable, timely guidance & feedback to minimize risks; (5) Align programs, projects, and operations to strategic objectives and improve services, support processes and system efficacies; (6) Strategic and advisory services, strategic relationship management & coordination.

Education & Certifications

  • PMP #2598676, Project Management Institute (2019)
  • ScrumMaster #000424264, Scrum Alliance (2015)
  • Advanced Project Management Cert, Stanford University (2014)
  • MBA, F. W. Olin Graduate School of Management at Babson College, Business (1998)
  • BS, United States Merchant Marine Academy, Marine Engineering Systems (1983)

Work Experience

  • Global Process Owner, Campaign to Opportunity, Global Sales Operations, Oracle (January 2010 - March 2013)

    Worked on projects to increase lead quality and velocity through definition of key performance indicators and standardized reporting. Insured smooth operation of the leads process by resolving issues with dependent processes. Improved lead process consistency by driving and communicating standard practice via system, process, and policy changes for 13 lines of business. Optimized the contribution of leads to the pipeline by defining and driving a global leads process improvement project objectives and tasks.

    Insured Oracle's Fusion CRM system meets the Sales teams' needs by managing leads related bug and enhancement (APEX and other) prioritization, roadmap definition, SDLC business participation, solution business acceptance, and testing for 13 lines of business.

    Helped meet the company goal of transitioning to its latest Fusion CRM product by managing the leads requirements definition, solution business acceptance, and user testing for 13 lines of business.


    Redwood Shores, CA

  • Oracle 11i Integrated Design Lead, Sales Venues and Partners, Sun Microsystems, Inc. (2008 - 2010)

    Solved "last 10%" electronic order processing and partner Web commerce design challenges with eight functional architects plus Oracle and Deloitte consultants.


    Menlo Park, CA

  • Oracle 11i Implementation Process Lead, eCommerce, Sun Microsystems, Inc. (2006 - 2008)

    Led a team of business, consulting, and technical resources who documented requirements, developed, and tested a new global Oracle 11i electronic ordering system (EDI) to handle $4B+ annual inbound orders.

    Verified business acceptance of the EDI application design through effective communications with internal and external stakeholders.

    Led a team of business, consulting, and technical resources who documented requirements and design of Oracle 11i enabled Web commerce capabilities.


    Menlo Park, CA

  • Business Architect, Sales & Services Administration, Sun Microsystems, Inc. (2004 - 2006)

    Reduced global process and systems cost by helping kickoff a global multi-year Oracle 11i implementation through leadership of a business and IT proof of concept with three major software vendors (Oracle, NetSuite, and Comergent).

    Reduced time to deploy and operational costs of major new company business models by standardizing change processes and supporting applications for a 1,000+ person global quoting and booking team.

    Improved change program implementation effectiveness through restructuring of department internal processes.


    Menlo Park, CA

  • Program Manager, GSO Commerce & Infrastructure Services, Sun Microsystems, Inc. (2001 - 2004)

    Enhanced global electronic inbound order processing automation (EDI) by leading a business and technical team documenting requirements and developing functional specifications.

    Reduced cost and delay of the EDI order validation process by leading the business and technical team developing a new global hardware configuration export application.

    Improved the speed and accuracy of tax calculations for all Web commerce and invoicing systems by leading a business and technical team developing a new global tax engine.

    Eliminated excess costs and delay of credit card processing, address validation and other transaction processes for annual $270M+ Web commerce venues by leading business and technical teams developing several new financial Web services.

    Contributed to a comprehensive Web commerce platform vendor evaluation by supporting the team with analyses and executive presentations.


    Menlo Park, CA

  • Program Manager, eSun, Sun Microsystems, Inc. (1999 - 2001)

    Enabled customer self-service Web order status handling of 25,000 inquiries per week by leading the business and technical team responsible for global business requirement definition, testing, implementation, and support.

    Developed non-US Sun Store business requirements and functional specifications while leading a team of 15+ Price Waterhouse Cooper (PwC) consultants.

    Supported Asia-Pacific electronic business initiatives with planning, development, and deployment management efforts.


    Palo Alto, CA

  • Senior Project Manager, Bath Iron Works, Inc. (1989 - 1996)


    Bath, ME

  • Engineer, Newport News Shipbuilding, Inc. (1983 - 1989)


    Newport News, VA