Bio


Using an empathetic, human-centered, design-thinking approach, I translate client needs into new products, processes and services for the Staff, Faculty, Alumni and Students of the Graduate School of Business. I work with clients to determine the requirements of the project and communicate them clearly to all stakeholders. I offer a creative problem-solving mindset to clients, partners and colleagues and use a series of techniques and activities in order to foster the best possible ideas for rapid prototyping.

Current Role at Stanford


Alternate Format & Assistive Technology Manager, Office of Accessible Education

I manage a team of world class alternate format and Braille specialists who help disabled Stanford students get equitable access to course materials over their educational journeys.

Our team oversees the production of accessible educational materials and manage assistive technology for students with disabilities.

Honors & Awards


  • GSB "ALL STAR", LEAD Speaker Series Moderator (6-30-16)
  • GSB "On The Spot", GSB (8-29-14)

Education & Certifications


  • LEAD Certificate, Stanford Graduate School of Business, One year LEAD program - Learn, Engage, Accelerate, Disrupt (2016)
  • M.Sc., University of Illinois at UC, Information Science (1995)

Projects


  • Stanford Profiles Rollout, Stanford Graduate School of Business (2/1/2012 - Present)

    The GSB is adopting the SU-wide profiles system as its Directory in July, 2015.

    Location

    655 Knight Way

    Collaborators

    • Kim Serra, Systems Analyst, GSB

Service, Volunteer and Community Work


  • Humane Society Silicon Valley
  • East Palo Alto Food Pantry
  • Second Harvest Food Bank
  • Humane Society Silicon Valley Adoption Volunteer, Humane Society SIlicon Valley (10/1/2001 - Present)

    Socialize and train animals to facilitate their adoption into forever homes.

    Location

    Milpitas, CA

  • South Bay Creek Cleanup - Friends of the Los Gatos Creek Trail

    Bimonthly creek cleanups in the South Bay

    Location

    San Jose, CA

Personal Interests


Guitar, Drums, Running, Walking, Hiking, Live music, Ethiopian food, volunteering, reading, cooking, writing, painting (acrylics), welding, scuba. Hometown is Palatine, IL

Professional Interests


Design Thinking methodology, Business Architecture, Process Redesign, Workflow Facilitation, Creative Problem-Solving, Being a Change Agent for good

Work Experience


  • Design Catalyst, Stanford GSB (11/1/2012 - Present)

    Design Thinking Catalyst

    Location

    655 Knight Way

Professional Affiliations and Activities


  • Secretary, BAA (2012 - Present)

All Publications