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  • A Survey of MLIS Student Experiences with Graduate Employment in Libraries JOURNAL OF LIBRARY ADMINISTRATION Piper, C., Wilairat, S. 2021; 61 (8): 978-995
  • Practical Changes in Reference Services: A Case Study. Medical reference services quarterly Wilairat, S., Svoboda, E., Piper, C. 2021; 40 (2): 151-167

    Abstract

    Between 2018 and 2019, the librarians at the Strauss Health Sciences Library improved the efficiency and reach of their reference service by implementing four small-scale changes. These changes included revising the method of collecting statistics, creating FAQs, utilizing an appointment scheduler, and launching proactive chat. This case study will provide the background and research to support these changes, details on how the changes were implemented using Springshare tools, as well as the results and implications. Finally, the librarians will share their lessons learned along with recommendations for institutions interested in adopting similar changes.

    View details for DOI 10.1080/02763869.2021.1912567

    View details for PubMedID 33970824