Bio


Melissa Valentine is an Assistant Professor at Stanford University in the Management Science and Engineering Department, and co-director of the Center for Work, Technology, and Organization (WTO).

Prof Valentine's research focuses on understanding how new technologies change work and organizations. She conducts in-depth observational studies to develop new understanding about new forms of organizing. Her work makes contributions to understanding classic and longstanding challenges in group and organizational behavior (e.g., the role of hierarchy, structuring expertise and learning) but also brings in deep knowledge of how the rise of information technology has made possible new and different team and organizational forms. Her most recent study examined how the deployment of new algorithms changed the organizational structure of a retail company.

Prof. Valentine has won awards for both research and teaching. She and collaborators won a Best Paper Award at the CHI Conference on Human Factors in Computing Systems and the Outstanding Paper award from the Organizational Behavior division of the Academy of Management. In 2013, she won the Organization Science/INFORMS dissertation competition and received her PhD from Harvard University.

Academic Appointments


  • Assistant Professor, Management Science and Engineering

Honors & Awards


  • CAREER Award, National Science Foundation (2019)
  • Best Paper Award, SIGCHI Conference on Human Factors in Computing Systems (2017)
  • Graduate Teaching Award, Stanford Management Science & Engineering (2015)
  • Hellman Faculty Scholar, Stanford University (2014)
  • Winner, Dissertation Competition, INFORMS/Organization Science (2012)
  • Wyss Award for Excellence in Doctoral Research, Harvard Business School (2013)
  • Outstanding Paper with Practical Implications, Academy of Management (2012)
  • Susan Cohen Award for Doctoral Research, Center for Effective Organizations (2010)

Current Research and Scholarly Interests


Melissa Valentine is an Assistant Professor at Stanford University in the Management Science and Engineering Department, and co-director of the Center for Work, Technology, and Organization (WTO).

Prof Valentine's research focuses on understanding how new technologies change work and organizations. She conducts in-depth observational studies to develop new understanding about new forms of organizing. Her work makes contributions to understanding classic and longstanding challenges in designing groups and organizations (e.g., the role of hierarchy, how to implement change, team stability vs. flexibility) but also brings in deep knowledge of how the rise of information technology has made possible new and different team and organizational forms. Her most recent study examined how the deployment of new algorithms changed the organizational structure of a retail tech company.

Prof. Valentine has won awards for both research and teaching. She and collaborators won a Best Paper Award at the CHI Conference on Human Factors in Computing Systems and the Outstanding Paper with Practical Implications award from the Organizational Behavior division of the Academy of Management. In 2013, she won the Organization Science/INFORMS dissertation proposal competition and received her PhD from Harvard University.

All Publications


  • ALGORITHMS AT WORK: THE NEW CONTESTED TERRAIN OF CONTROL ACADEMY OF MANAGEMENT ANNALS Kellogg, K. C., Valentine, M. A., Christin, A. 2020; 14 (1): 366–410
  • Renegotiating Spheres of Obligation: The Role of Hierarchy in Organizational Learning ADMINISTRATIVE SCIENCE QUARTERLY Valentine, M. 2017

    View details for DOI 10.1177/0001839217718547

  • Beyond Satisfaction Scores: Exploring Emotionally Adverse Patient Experiences AMERICAN JOURNAL OF MANAGED CARE Holdsworth, L. M., Zionts, D. L., De Sola-Smith, K., Valentine, M., Winget, M. D., Asch, S. M. 2019; 25 (5): E145–E152
  • Fluid Teams and Knowledge Retrieval: Scaling Service Operations M&SOM-MANUFACTURING & SERVICE OPERATIONS MANAGEMENT Valentine, M. A., Tan, T., Staats, B. R., Edmondson, A. C. 2019; 21 (2): 346–60
  • WHEN EQUITY SEEMS UNFAIR: THE ROLE OF JUSTICE ENFORCEABILITY IN TEMPORARY TEAM COORDINATION ACADEMY OF MANAGEMENT JOURNAL Valentine, M. 2018; 61 (6): 2081–2105
  • Inpatient Hospital Factors and Resident Time With Patients and Families PEDIATRICS Destino, L. A., Valentine, M., Sheikhi, F. H., Starmer, A. J., Landrigan, C. P., Sanders, L. 2017; 139 (5)

    Abstract

    To define hospital factors associated with proportion of time spent by pediatric residents in direct patient care.We assessed 6222 hours of time-motion observations from a representative sample of 483 pediatric-resident physicians delivering inpatient care across 9 pediatric institutions. The primary outcome was percentage of direct patient care time (DPCT) during a single observation session (710 sessions). We used one-way analysis of variance to assess a significant difference in the mean percentage of DPCT between hospitals. We used the intraclass correlation coefficient analysis to determine within- versus between-hospital variations. We compared hospital characteristics of observation sessions with ≥12% DPCT to characteristics of sessions with <12% DPCT (12% is the DPCT in recent resident trainee time-motion studies). We conducted mixed-effects regression analysis to allow for clustering of sessions within hospitals and accounted for correlation of responses across hospital.Mean proportion of physician DPCT was 13.2% (SD = 8.6; range, 0.2%-49.5%). DPCT was significantly different between hospitals (P < .001). The intraclass correlation coefficient was 0.25, indicating more within-hospital than between-hospital variation. Observation sessions with ≥12% DPCT were more likely to occur at hospitals with Magnet designation (odds ratio [OR] = 3.45, P = .006), lower medical complexity (OR = 2.57, P = .04), and higher patient-to-trainee ratios (OR = 2.48, P = .05).On average, trainees spend <8 minutes per hour in DPCT. Variation exists in DPCT between hospitals. A less complex case mix, increased patient volume, and Magnet designation were independently associated with increased DPCT.

    View details for DOI 10.1542/peds.2016-3011

    View details for PubMedID 28557735

  • Team Scaffolds: How Mesolevel Structures Enable Role-Based Coordination in Temporary Groups ORGANIZATION SCIENCE Valentine, M. A., Edmondson, A. C. 2015; 26 (2): 405-422
  • Measuring Teamwork in Health Care Settings: A Review of Survey Instruments. Medical Care Valentine, M. A., Nembhard, I. M., Edmondson, A. C. 2015; 53 (4): e16-e30
  • Expert crowdsourcing with flash teams ACM User Interface Software and Technology Symposium Retelny, D., Robaszkiewisz, S., To, A., Lasecki, W., Patel , J., Rahmati, N., Doshi, T., Valentine, M., Bernstein, M. 2014: 75–85

    View details for DOI 10.1145/2642918.2647409