Pamela Hinds
Rodney H. Adams Professor in the School of Engineering, Fortinet Founders Chair of the Department of Management Science and Engineering and Professor of Management Science and Engineering
Bio
Pamela J. Hinds is Rodney H. Adams Chair and Fortinet Founders Chair and Professor of Management Science & Engineering, Co-Director of the Center on Work, Technology, and Organization and on the Director's Council for the Hasso Plattner Institute of Design. She studies the effect of technology on teams, collaboration, and innovation. Pamela has conducted extensive research on the dynamics of cross-boundary work teams, particularly those spanning national borders. She explores issues of culture, language, identity, conflict, and the role of site visits in promoting knowledge sharing and collaboration. She has published extensively on the relationship between national culture and work practices, particularly exploring how work practices or technologies created in one location are understood and employed at distant sites. Pamela also has a body of research on human-robot interaction in the work environment and the dynamics of human-robot teams. Most recently, Pamela has been looking at the changing nature of work in the face of emerging technologies, including the nature of coordination in open innovation, changes in work and organizing resulting from 3D-printing, and the work of data analysts. Her research has appeared in journals such as Organization Science, Research in Organizational Behavior, Academy of Management Journal, Academy of Management Annals, Academy of Management Discoveries, Human-Computer Interaction, Journal of Applied Psychology, Journal of Experimental Psychology: Applied, and Organizational Behavior and Human Decision Processes. Pamela is a Senior Editor of Organization Science. She is also co-editor with Sara Kiesler of the book Distributed Work (MIT Press). Pamela holds a Ph.D. in Organizational Science and Management from Carnegie Mellon University.
Academic Appointments
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Professor, Management Science and Engineering
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Faculty Affiliate, Institute for Human-Centered Artificial Intelligence (HAI)
Administrative Appointments
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Fortinet Founders Chair, Management Science and Engieering (2020 - Present)
Honors & Awards
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Best Paper Award (co-authored with Ryan Stice-Lusvardi & Melissa Valentine), Communication, Digital Technology & Organization (CTO) Division of the Academy of Management (2022)
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Distinguished Scholar, Organizational Communication & Information Systems - Academy of Management (2014)
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Nominee: Carolyn Dexter Best International Paper Award, Academy of Management (2007)
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Undergraduate Teaching Award, Department of Management Science & Engineering (2007)
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Best Paper Runner Up (co-authored with Rosanne Siino), Organizational Communication & Information Systems Division of the Academy of Management (2004)
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William H. Newman Award for best paper from a dissertation, Academy of Management (2004)
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Best Paper Runner Up (co-authored with Mark Mortensen), Organizational Communication & Information Systems Division of the Academy of Management (2001)
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Best Paper (co-authored with Diane Bailey), Organizational Communication & Information Systems Division of the Academy of Management (2000)
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New Investigator Award in Experimental Psychology: Applied, Division of Experimental Psychology of the American Psychological Association (2000)
Program Affiliations
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Center for East Asian Studies
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Public Policy
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Science, Technology and Society
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Symbolic Systems Program
Professional Education
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PhD, Carnegie Mellon (1997)
Projects
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Blending the Virtual & the Physical: Understanding and Designing Crowd-Based Open Innovation Systems for Physical Products, Stanford University
Work is changing. Increasingly, workers are called upon to work across organizational boundaries in strategic alliances, with on-demand workers in online labor markets, and with people who contribute as part of a “community” outside the bounds of a traditional organization (e.g. “the crowd”). Advanced communication and collaboration technologies, supported by more bandwidth and more computing power, are one set of drivers for what we are referring to as crowd-based open innovation. Although a number of studies examine the strategies of organizations using open innovation and, at the micro-level, motivations of crowdworkers, we know little about the changing nature of work as workers operate at the boundary of the firm and, especially, how these virtual contributions are integrated into the firm when the objects being produced are physical rather than digital. Our interest is to better understand how firms can leverage the vast expertise available at the boundaries of their organizations and integrate this expertise into physical products, esp. using advanced cyber-physical systems, such as 3D printing. We will answer, for example, how do external contributors successfully align their contribution to an organization of which they are not a part and propose designs for a physical context to which they do not have easy access, how do internal employees import and adapt the inputs of external contributors whose assumptions, processes and tools might be entirely different, and in what ways can systems and practices be designed to facilitate creative work from external contributors as well as smooth and efficient integration into the design and production process of a firm producing physical products?
Ours is a mixed method study of crowd-based open innovation at a small automotive manufacturing firm that sources design concepts and technical input from an online community. We will follow 4-5 challenges (competitions) issued by the company to their online community by analyzing all online interactions (including with company employees) and submissions that take place in the online community over the duration of each competition, interviewing community members for a richer understanding of how they collaborate to formulate their contributions and their experiences of the platform and the community, and interviewing and observing internal employees as they source contributions from the community and transition those ideas into new processes and products.Location
United States
Collaborators
- Elisa Mattarelli, Associate Professor of Management Engineering, Department of Sciences and Methods for Engineering, University of Modena & Reggio-Emilia
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The Emergence of Data Analytics in South Africa, Stanford University
Reliable and meaningful data is known to be a scarce and costly resource, be it for decision making in government, private firms or civic organizations. Due to the limited availability of data, particularly emerging economies have suffered from flawed assumptions about the socio-economic conditions of their societies and the behavior of their citizens resulting into sub-optimal development outcomes. This is set to change, radically. A diverse set of actors is engaged in creating a data infrastructure that gathers new, real-time insights on Africa and Africans in order to meet ambitious development goals. In the driver seat of this new development are data scientists and data analysts both on the national and international level who are in the business of identifying which particular data matters and how to produce it. As data is set to become a sought-after local and global commodity, we seek to study the emergence of this highly skilled professional group from the outset, as it unfolds in one of Africa’s fastest growing digital economies, South Africa. This grant will fund exploratory research efforts that will produce much needed results to start off a broader research effort. The goal is to equip policy makers in emerging economies with novel insights on the processes that undergird the emergence of professions that are central in turning data into socio-economic progress.
Location
South Africa
Collaborators
- Timothy Weiss, Post-Doctoral Researcher, Stanford University
2024-25 Courses
- Groups and Teams
MS&E 384 (Win) - Navigating an Academic Career: Topics for PhD Students
MS&E 380 (Aut) - Organizational Behavior: Evidence in Action
MS&E 280 (Spr) -
Independent Studies (2)
- Directed Reading and Research
MS&E 408 (Aut, Win, Spr, Sum) - Independent Study
SYMSYS 196 (Aut, Win, Spr, Sum)
- Directed Reading and Research
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Prior Year Courses
2023-24 Courses
- Organizing for Good
MS&E 188 (Win)
2022-23 Courses
- Groups and Teams
MS&E 384 (Aut) - Organizing for Good
MS&E 188 (Win)
2021-22 Courses
- Organizing for Good
MS&E 188 (Spr)
- Organizing for Good
Stanford Advisees
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Postdoctoral Faculty Sponsor
Angelos Kostis -
Doctoral Dissertation Advisor (AC)
Christopher Flowers, Ryan Stice-Lusvardi -
Master's Program Advisor
Chloe Huang, Kevin Huynh, Ayush Krishnamoorti, Sridhar Poduri, Anastasia Radchenko, Sou Min Shin, Monica Tavassoli
All Publications
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Objects of Collaboration: Roles and Sequences of Objects in Spanning Knowledge Group Boundaries in Design
JOURNAL OF MECHANICAL DESIGN
2023; 145 (3)
View details for DOI 10.1115/1.4056798
View details for Web of Science ID 000938302900013
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Legitimating Illegitimate Practices: How Data Analysts Compromised Their Standards to Promote Quantification
ORGANIZATION SCIENCE
2023
View details for DOI 10.1287/orsc.2022.1655
View details for Web of Science ID 000926670500001
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We Are All Theorists of Technology Now: A Relational Perspective on Emerging Technology and Organizing
ORGANIZATION SCIENCE
2022; 33 (1): 1-18
View details for DOI 10.1287/orsc.2021.1562
View details for Web of Science ID 000761084000001
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Job complexity and learning opportunities: A silver lining in the design of global virtual work
JOURNAL OF INTERNATIONAL BUSINESS STUDIES
2016; 47 (6): 631-654
View details for DOI 10.1057/jibs.2016.11
View details for Web of Science ID 000381386000002
- Embedding intentions in drawings: How architects craft and curate drawings to achieve their goals Computer Supported Cooperative Work 2016
- Using robots to moderate team conflict: The case of repairing violations Conference on Human-Computer Interaction (CHI) 2015
- In the flow, being heard, and having opportunities: Sources of power and power dynamics in global team Computer Supported Cooperative Work 2015
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An Embedded Model of Cultural Adaptation in Global Teams
ORGANIZATION SCIENCE
2014; 25 (4): 1056-1081
View details for DOI 10.1287/orsc.2013.0885
View details for Web of Science ID 000339159800005
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Language as a lightning rod: Power contests, emotion regulation, and subgroup dynamics in global teams
JOURNAL OF INTERNATIONAL BUSINESS STUDIES
2014; 45 (5): 536-561
View details for DOI 10.1057/jibs.2013.62
View details for Web of Science ID 000337205900003
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Situated Coworker Familiarity: How Site Visits Transform Relationships Among Distributed Workers
ORGANIZATION SCIENCE
2014; 25 (3): 794-814
View details for DOI 10.1287/orsc.2013.0869
View details for Web of Science ID 000336838500008
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Putting the Global in Global Work: An Intercultural Lens on the Practice of Cross-National Collaboration
ACADEMY OF MANAGEMENT ANNALS
2011; 5: 135-188
View details for DOI 10.1080/19416520.2011.586108
View details for Web of Science ID 000299265200004
- Structures that work: Social structure, work structure, and performance in geographically distributed teams. 2006
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Team diversity and information use
ACADEMY OF MANAGEMENT JOURNAL
2005; 48 (6): 1107-1123
View details for Web of Science ID 000235022600024
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Understanding conflict in geographically distributed teams: The moderating effects of shared identity, shared context, and spontaneous communication
ORGANIZATION SCIENCE
2005; 16 (3): 290-307
View details for DOI 10.1287/orsc.1050.0122
View details for Web of Science ID 000230209300006
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Out of sight, out of sync: Understanding conflict in distributed teams
ORGANIZATION SCIENCE
2003; 14 (6): 615-632
View details for Web of Science ID 000187582000001
- Why organizations don't "know what they know": Cognitive and motivational factors affecting the transfer of expertise. Beyond Knowledge Management: Sharing Expertise edited by Ackerman, M., Pipek, V., Wulf, V. Cambridge, MA: MIT Press.. 2003: 3–26
- Extreme work teams: Using SWAT teams as a model for coordinating distributed robots. 2002
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Bothered by abstraction: The effect of expertise on knowledge transfer and subsequent novice performance
JOURNAL OF APPLIED PSYCHOLOGY
2001; 86 (6): 1232-1243
Abstract
Although experts should be well positioned to convey their superior knowledge and skill to novices, the organization of that knowledge, and particularly its level of abstraction, may make it difficult for them to do so. Using an electronic circuit-wiring task, the authors found that experts as compared with beginners used more abstract and advanced statements and fewer concrete statements when providing task instructions to novices. In a 2nd study, the authors found that beginner-instructed novices performed better than expert-instructed novices and reported fewer problems with the instructions when performing the same task. In Study 2, the authors found that although novices performed better on the target task when instructed by beginners, they did better on a different task within the same domain when instructed by experts. The evidence suggests that the abstract, advanced concepts conveyed by experts facilitated the transfer of learning between the different tasks.
View details for DOI 10.1037//0021-9010.86.6.1232
View details for Web of Science ID 000172624400015
View details for PubMedID 11768064
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Choosing work group members: Balancing similarity, competence, and familiarity
ORGANIZATIONAL BEHAVIOR AND HUMAN DECISION PROCESSES
2000; 81 (2): 226-251
View details for Web of Science ID 000086306700004
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The curse of expertise: The effects of expertise and debiasing methods on predictions of novice performance
JOURNAL OF EXPERIMENTAL PSYCHOLOGY-APPLIED
1999; 5 (2): 205-221
View details for Web of Science ID 000080933600006
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COMMUNICATION ACROSS BOUNDARIES - WORK, STRUCTURE, AND USE OF COMMUNICATION TECHNOLOGIES IN A LARGE ORGANIZATION
ORGANIZATION SCIENCE
1995; 6 (4): 373-393
View details for Web of Science ID A1995RN13500003
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Cultivating place identity at work
ORGANIZATIONAL DYNAMICS
2023; 52 (3)
View details for DOI 10.1016/j.orgdyn.2023.100997
View details for Web of Science ID 001082445700001
- Objects of Collaboration: Roles of Objects in Spanning Knowledge Boundaries in a Design Company International Conference on Design Theory and Methodology (DTM) 2022
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Work Design for Global Professionals: Connectivity demands, connectivity behaviors, and their effects on psychological and behavioral outcomes
ORGANIZATION STUDIES
2020
View details for DOI 10.1177/0170840620937885
View details for Web of Science ID 000552019700001
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Learning from Team and Group Diversity: Nurturing and Benefiting from our Heterogeneity
ASSOC COMPUTING MACHINERY. 2019: 498–503
View details for DOI 10.1145/3311957.3359440
View details for Web of Science ID 000539904100100
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Robots in the Wild: A Time for More Robust Theories of Human-Robot Interaction
ACM TRANSACTIONS ON HUMAN-ROBOT INTERACTION
2018; 7 (1)
View details for DOI 10.1145/3208975
View details for Web of Science ID 000457700500003
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Lasting Impact Award: Bonni A. Nardi, Steve Whittaker and Erin Bradner
ASSOC COMPUTING MACHINERY. 2018: 3–4
View details for DOI 10.1145/3272973.3282491
View details for Web of Science ID 000482113000002
- Engaging robots: Easing complex human-robot teamwork using backchanneling. 2013
- Closure vs. structural holes: How social network information and culture affect choice of collaborators. 2013
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The (Un)Hidden Turmoil of Language in Global Collaboration
ORGANIZATIONAL DYNAMICS
2012; 41 (3): 236-244
View details for DOI 10.1016/j.orgdyn.2012.03.008
View details for Web of Science ID 000307679000008
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The Meeting Genre Across Cultures: Insights From Three German-American Collaborations
SMALL GROUP RESEARCH
2012; 43 (2): 159-185
View details for DOI 10.1177/1046496411429600
View details for Web of Science ID 000301062400003
- Awareness as an Antidote to Distance: Making Distributed Groups Cooperative and Consistent. 2012
- Studying global work groups in the field. Research methods for studying group and teams: A guide to approaches, tools, and technologies edited by Hollingshead, A., Poole, M., S. New York: Routledge.. 2012: 105–120
- When in Rome: The role of culture and context in adherence to robot recommendations. 2010
- Relational vs. group self-construal: Untangling the role of national culture in HRI. 2008
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Autonomy and common ground in human-robot interaction: A field study
IEEE INTELLIGENT SYSTEMS
2007; 22 (2): 42-50
View details for Web of Science ID 000245314500011
- Intercultural interaction in distributed teams: Salience of and adaptations to cultural differences. 2007
- Who should I blame? The effects of autonomy and transparency on attributions in human-robot interaction. 2006
- Challenges to grounding in human-robot interaction: Sources of errors and miscommunications in remote exploration robotics. 2006
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Robots, gender & sensemaking: Sex segregation's impact on workers making sense of a mobile autonomous robot
IEEE International Conference on Robotics and Automation (ICRA)
IEEE. 2005: 2773–2778
View details for Web of Science ID 000235460102063
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Subgroup dynamics in internationally distributed teams: Ethnocentrism or cross-national learning?
RESEARCH IN ORGANIZATIONAL BEHAVIOR: AN ANNUAL SERIES OF ANALYTICAL ESSAYS AND CRITICAL REVIEWS, VOL 26
2005; 26: 231-263
View details for DOI 10.1016/S0191-3085(04)26006-3
View details for Web of Science ID 000231117800006
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Whose job is it anyway? A study of human-robot interaction in a collaborative task
HUMAN-COMPUTER INTERACTION
2004; 19 (1-2): 151-181
View details for Web of Science ID 000222005800007
- Trust in context: The development of interpersonal trust in geographically distributed work. Trust and Distrust within Organizational Contexts edited by Kramer, Roderick, M., Cook, Karen, S. New York: Russell Sage Foundation.. 2004: 214–238
- Interpersonal trust in cross-functional, geographically distributed work: A longitudinal study. Information & Organizations 2004; 14: 1-26
- Making sense of new technology as a lead-in to structuring: The case of an autonomous mobile robot. 2004
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Introduction to this special issue on human-robot interaction
HUMAN-COMPUTER INTERACTION
2004; 19 (1-2): 1-8
View details for Web of Science ID 000222005800001
- Shared knowledge and shared understanding in virtual teams. Virtual Teams That Work edited by Gibson, C., B., Cohen, S., G. New York, NY: Jossey-Bass.. 2003: 21–36
- Understanding antecedents to conflict in geographically distributed research and development teams. 2002
- Fuzzy teams: Boundary disagreement in distributed and collocated teams. Distributed Work edited by Hinds, P., Kiesler, S. Cambridge, MA: MIT Press.. 2002: 283–308
- Distributed Work. edited by Hinds, P., Kiesler, S. MIT Press.. 2002
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Conflict and shared identity in geographically distributed teams
INTERNATIONAL JOURNAL OF CONFLICT MANAGEMENT
2001; 12 (3): 212-238
View details for Web of Science ID 000174473900002
- Conflict and shared identity in geographically distributed teams. 2001
- The hidden costs of intellectual property. 2000
- Virtual team performance: Modeling the impact of temporal and geographic virtuality. 2000
- Some cognitive costs of video. Media Psychology 1999; 1: 283-311