Bio


Pamela J. Hinds is Professor and Director of the Center on Work, Technology, and Organization in the Department of Management Science and Engineering, Stanford University. She studies the effect of technology on teams and collaboration. Pamela has conducted extensive research on the dynamics of geographically distributed work teams, particularly those spanning national boundaries. She explores issues of culture, language, identity, conflict, and the role of site visits in promoting knowledge sharing and collaboration. She has published extensively on the relationship between national culture and work practices, particularly exploring how work practices or technologies created in one location are understood and appropriated at distant sites. Pamela also has a body of research on human-robot interaction in the work environment and the dynamics of human-robot teams. Most recently, Pamela has begun to explore the changing nature of work in the advent of technology shifts such as increasing cyber-physical systems, intelligence and autonomy (e.g. autonomous robots, 3-D printing, open innovation, etc.). Her research has appeared in journals such as Organization Science, Research in Organizational Behavior, Academy of Management Journal, Academy of Management Annals, Academy of Management Discoveries, Human-Computer Interaction, Journal of Applied Psychology, Journal of Experimental Psychology: Applied, and Organizational Behavior and Human Decision Processes. Pamela is a Senior Editor of Organization Science. She is also co-editor with Sara Kiesler of the book Distributed Work (MIT Press). Pamela holds a Ph.D. in Organizational Science and Management from Carnegie Mellon University.

Academic Appointments


  • Professor, Management Science and Engineering

Honors & Awards


  • Distinguished Scholar, Organizational Communication & Information Systems - Academy of Management (2014)
  • Nominee: Carolyn Dexter Best International Paper Award, Academy of Management (2007)
  • Undergraduate Teaching Award, Department of Management Science & Engineering (2007)
  • Best Paper Runner Up (co-authored with Rosanne Siino), Organizational Communication & Information Systems Division of the Academy of Management (2004)
  • William H. Newman Award for best paper from a dissertation, Academy of Management (2004)
  • Best Paper Runner Up (co-authored with Mark Mortensen), Organizational Communication & Information Systems Division of the Academy of Management (2001)
  • Best Paper (co-authored with Diane Bailey), Organizational Communication & Information Systems Division of the Academy of Management (2000)
  • New Investigator Award in Experimental Psychology: Applied, Division of Experimental Psychology of the American Psychological Association (2000)

Program Affiliations


  • Center for East Asian Studies
  • Science, Technology and Society

Professional Education


  • PhD, Carnegie Mellon (1997)

Projects


  • Understanding Technology Appropriation in Intercultural Global Work, Stanford University

    Our main goal in this study is to build theory about how technology is appropriated in different cultural contexts when workers are collaborating closely across national boundaries and how different appropriation models affect collaboration.

    Location

    Japan, Mexico, US

  • Innovation Centers Around the Globe

    In this project, we aim to understand how people respond to and adopt/adapt the practices associated with innovation centers and agile practices across regions/cultures.

    Location

    India, China, Germany, France, Israel

  • Blending the Virtual & the Physical: Understanding and Designing Crowd-Based Open Innovation Systems for Physical Products, Stanford University

    Work is changing. Increasingly, workers are called upon to work across organizational boundaries in strategic alliances, with on-demand workers in online labor markets, and with people who contribute as part of a “community” outside the bounds of a traditional organization (e.g. “the crowd”). Advanced communication and collaboration technologies, supported by more bandwidth and more computing power, are one set of drivers for what we are referring to as crowd-based open innovation. Although a number of studies examine the strategies of organizations using open innovation and, at the micro-level, motivations of crowdworkers, we know little about the changing nature of work as workers operate at the boundary of the firm and, especially, how these virtual contributions are integrated into the firm when the objects being produced are physical rather than digital. Our interest is to better understand how firms can leverage the vast expertise available at the boundaries of their organizations and integrate this expertise into physical products, esp. using advanced cyber-physical systems, such as 3D printing. We will answer, for example, how do external contributors successfully align their contribution to an organization of which they are not a part and propose designs for a physical context to which they do not have easy access, how do internal employees import and adapt the inputs of external contributors whose assumptions, processes and tools might be entirely different, and in what ways can systems and practices be designed to facilitate creative work from external contributors as well as smooth and efficient integration into the design and production process of a firm producing physical products?

    Ours is a mixed method study of crowd-based open innovation at a small automotive manufacturing firm that sources design concepts and technical input from an online community. We will follow 4-5 challenges (competitions) issued by the company to their online community by analyzing all online interactions (including with company employees) and submissions that take place in the online community over the duration of each competition, interviewing community members for a richer understanding of how they collaborate to formulate their contributions and their experiences of the platform and the community, and interviewing and observing internal employees as they source contributions from the community and transition those ideas into new processes and products.

    Location

    United States

    Collaborators

    • Elisa Mattarelli, Associate Professor of Management Engineering, Department of Sciences and Methods for Engineering, University of Modena & Reggio-Emilia
  • The Emergence of Data Analytics in South Africa, Stanford University

    Reliable and meaningful data is known to be a scarce and costly resource, be it for decision making in government, private firms or civic organizations. Due to the limited availability of data, particularly emerging economies have suffered from flawed assumptions about the socio-economic conditions of their societies and the behavior of their citizens resulting into sub-optimal development outcomes. This is set to change, radically. A diverse set of actors is engaged in creating a data infrastructure that gathers new, real-time insights on Africa and Africans in order to meet ambitious development goals. In the driver seat of this new development are data scientists and data analysts both on the national and international level who are in the business of identifying which particular data matters and how to produce it. As data is set to become a sought-after local and global commodity, we seek to study the emergence of this highly skilled professional group from the outset, as it unfolds in one of Africa’s fastest growing digital economies, South Africa. This grant will fund exploratory research efforts that will produce much needed results to start off a broader research effort. The goal is to equip policy makers in emerging economies with novel insights on the processes that undergird the emergence of professions that are central in turning data into socio-economic progress.

    Location

    South Africa

    Collaborators

    • Timothy Weiss, Post-Doctoral Researcher, Stanford University

2017-18 Courses


Stanford Advisees


All Publications


  • Job complexity and learning opportunities: A silver lining in the design of global virtual work JOURNAL OF INTERNATIONAL BUSINESS STUDIES Nurmi, N., Hinds, P. J. 2016; 47 (6): 631-654
  • An Embedded Model of Cultural Adaptation in Global Teams ORGANIZATION SCIENCE Cramton, C. D., Hinds, P. J. 2014; 25 (4): 1056-1081
  • Language as a lightning rod: Power contests, emotion regulation, and subgroup dynamics in global teams JOURNAL OF INTERNATIONAL BUSINESS STUDIES Hinds, P. J., Neeley, T. B., Cramton, C. D. 2014; 45 (5): 536-561
  • Situated Coworker Familiarity: How Site Visits Transform Relationships Among Distributed Workers ORGANIZATION SCIENCE Hinds, P. J., Cramton, C. D. 2014; 25 (3): 794-814
  • Putting the Global in Global Work: An Intercultural Lens on the Practice of Cross-National Collaboration ACADEMY OF MANAGEMENT ANNALS Hinds, P., Liu, L., Lyon, J. 2011; 5: 135-188
  • Team diversity and information use ACADEMY OF MANAGEMENT JOURNAL Dahlin, K. B., Weingart, L. R., Hinds, P. J. 2005; 48 (6): 1107-1123
  • Understanding conflict in geographically distributed teams: The moderating effects of shared identity, shared context, and spontaneous communication ORGANIZATION SCIENCE Hinds, P. J., Mortensen, M. 2005; 16 (3): 290-307
  • Out of sight, out of sync: Understanding conflict in distributed teams ORGANIZATION SCIENCE Hinds, P. J., Bailey, D. E. 2003; 14 (6): 615-632
  • Bothered by abstraction: The effect of expertise on knowledge transfer and subsequent novice performance JOURNAL OF APPLIED PSYCHOLOGY Hinds, P. J., Patterson, M., Pfeffer, J. 2001; 86 (6): 1232-1243

    Abstract

    Although experts should be well positioned to convey their superior knowledge and skill to novices, the organization of that knowledge, and particularly its level of abstraction, may make it difficult for them to do so. Using an electronic circuit-wiring task, the authors found that experts as compared with beginners used more abstract and advanced statements and fewer concrete statements when providing task instructions to novices. In a 2nd study, the authors found that beginner-instructed novices performed better than expert-instructed novices and reported fewer problems with the instructions when performing the same task. In Study 2, the authors found that although novices performed better on the target task when instructed by beginners, they did better on a different task within the same domain when instructed by experts. The evidence suggests that the abstract, advanced concepts conveyed by experts facilitated the transfer of learning between the different tasks.

    View details for DOI 10.1037//0021-9010.86.6.1232

    View details for Web of Science ID 000172624400015

    View details for PubMedID 11768064

  • Choosing work group members: Balancing similarity, competence, and familiarity ORGANIZATIONAL BEHAVIOR AND HUMAN DECISION PROCESSES Hinds, P. J., Carley, K. M., Krackhardt, D., Wholey, D. 2000; 81 (2): 226-251
  • The curse of expertise: The effects of expertise and debiasing methods on predictions of novice performance JOURNAL OF EXPERIMENTAL PSYCHOLOGY-APPLIED Hinds, P. J. 1999; 5 (2): 205-221
  • COMMUNICATION ACROSS BOUNDARIES - WORK, STRUCTURE, AND USE OF COMMUNICATION TECHNOLOGIES IN A LARGE ORGANIZATION ORGANIZATION SCIENCE Hinds, P., Kiesler, S. 1995; 6 (4): 373-393
  • Engaging robots: Easing complex human-robot teamwork using backchanneling. Jung, M., F., Lee, J., DePalma, N., Hinds, P., J., Breazeal, C. 2013
  • Closure vs. structural holes: How social network information and culture affect choice of collaborators. Gao, G., Zhao, C., Hinds, P. 2013
  • The (Un)Hidden Turmoil of Language in Global Collaboration ORGANIZATIONAL DYNAMICS Neeley, T. B., Hinds, P. J., Cramton, C. D. 2012; 41 (3): 236-244
  • The Meeting Genre Across Cultures: Insights From Three German-American Collaborations SMALL GROUP RESEARCH Koehler, T., Cramton, C. D., Hinds, P. J. 2012; 43 (2): 159-185
  • Awareness as an Antidote to Distance: Making Distributed Groups Cooperative and Consistent. Kim, T., Pentland, A., Hinds, P. 2012
  • Studying global work groups in the field. Research methods for studying group and teams: A guide to approaches, tools, and technologies Hinds, P., Cramton, C. edited by Hollingshead, A., Poole, M., S. New York: Routledge.. 2012: 105–120
  • When in Rome: The role of culture and context in adherence to robot recommendations. Wang, L., Rau, P., Evers, V., Robinson, B., Hinds, P. 2010
  • Relational vs. group self-construal: Untangling the role of national culture in HRI. Evers, V., Maldonado, H., Brodecki, T., Hinds, P. 2008
  • Autonomy and common ground in human-robot interaction: A field study IEEE INTELLIGENT SYSTEMS Stubbs, K., Wettergreen, D., Hinds, P. J. 2007; 22 (2): 42-50
  • Intercultural interaction in distributed teams: Salience of and adaptations to cultural differences. Cramton, C., Hinds, P. 2007
  • Who should I blame? The effects of autonomy and transparency on attributions in human-robot interaction. Kim, T., Hinds, P. 2006
  • Challenges to grounding in human-robot interaction: Sources of errors and miscommunications in remote exploration robotics. Stubbs, K., Hinds, P., Wettergreen, D. 2006
  • Robots, gender & sensemaking: Sex segregation's impact on workers making sense of a mobile autonomous robot IEEE International Conference on Robotics and Automation (ICRA) Siino, R. M., Hinds, P. J. IEEE. 2005: 2773–2778
  • Subgroup dynamics in internationally distributed teams: Ethnocentrism or cross-national learning? RESEARCH IN ORGANIZATIONAL BEHAVIOR: AN ANNUAL SERIES OF ANALYTICAL ESSAYS AND CRITICAL REVIEWS, VOL 26 Cramton, C. D., Hinds, P. J. 2005; 26: 231-263
  • Whose job is it anyway? A study of human-robot interaction in a collaborative task HUMAN-COMPUTER INTERACTION Hinds, P. J., Roberts, T. L., Jones, H. 2004; 19 (1-2): 151-181
  • Trust in context: The development of interpersonal trust in geographically distributed work. Trust and Distrust within Organizational Contexts Hinds, P., Zolin, R. edited by Kramer, Roderick, M., Cook, Karen, S. New York: Russell Sage Foundation.. 2004: 214–238
  • Interpersonal trust in cross-functional, geographically distributed work: A longitudinal study. Information & Organizations Zolin, R., Hinds, P., Fruchter, R., Levitt, R. 2004; 14: 1-26
  • Making sense of new technology as a lead-in to structuring: The case of an autonomous mobile robot. Siino, R., Hinds, P. 2004
  • Introduction to this special issue on human-robot interaction HUMAN-COMPUTER INTERACTION Kiesler, S., Hinds, P. 2004; 19 (1-2): 1-8
  • Shared knowledge and shared understanding in virtual teams. Virtual Teams That Work Hinds, P., Weisband, S. edited by Gibson, C., B., Cohen, S., G. New York, NY: Jossey-Bass.. 2003: 21–36
  • Understanding antecedents to conflict in geographically distributed research and development teams. Hinds, P., Mortensen, M. 2002
  • Fuzzy teams: Boundary disagreement in distributed and collocated teams. Distributed Work Mortensen, M., Hinds, P. edited by Hinds, P., Kiesler, S. Cambridge, MA: MIT Press.. 2002: 283–308
  • Distributed Work. Hinds, P. edited by Hinds, P., Kiesler, S. MIT Press.. 2002
  • Conflict and shared identity in geographically distributed teams INTERNATIONAL JOURNAL OF CONFLICT MANAGEMENT Mortensen, M., Hinds, P. J. 2001; 12 (3): 212-238
  • Conflict and shared identity in geographically distributed teams. Mortensen, M., Hinds, P. 2001
  • The hidden costs of intellectual property. Hinds, P. 2000
  • Virtual team performance: Modeling the impact of temporal and geographic virtuality. Hinds, P., Bailey, D. 2000
  • Some cognitive costs of video. Media Psychology Hinds, P. 1999; 1: 283-311