Bio

Pamela J. Hinds is Rodney H. Adams Chair and Fortinet Founders Chair and Professor of Management Science & Engineering, Co-Director of the Center on Work, Technology, and Organization and on the Director's Council for the Hasso Plattner Institute of Design. She studies the effect of technology on teams, collaboration, and innovation. Pamela has conducted extensive research on the dynamics of cross-boundary work teams, particularly those spanning national borders. She explores issues of culture, language, identity, conflict, and the role of site visits in promoting knowledge sharing and collaboration. She has published extensively on the relationship between national culture and work practices, particularly exploring how work practices or technologies created in one location are understood and employed at distant sites. Pamela also has a body of research on human-robot interaction in the work environment and the dynamics of human-robot teams. Most recently, Pamela has been looking at the changing nature of work in the face of emerging technologies, including the nature of coordination in open innovation, changes in work and organizing resulting from 3D-printing, and the work of data analysts. Her research has appeared in journals such as Organization Science, Research in Organizational Behavior, Academy of Management Journal, Academy of Management Annals, Academy of Management Discoveries, Human-Computer Interaction, Journal of Applied Psychology, Journal of Experimental Psychology: Applied, and Organizational Behavior and Human Decision Processes. Pamela is a Senior Editor of Organization Science. She is also co-editor with Sara Kiesler of the book Distributed Work (MIT Press). Pamela holds a Ph.D. in Organizational Science and Management from Carnegie Mellon University.

Academic Appointments

Administrative Appointments

  • Fortinet Founders Chair, Management Science and Engieering (2020 - Present)

Honors & Awards

  • Best Paper Award (co-authored with Ryan Stice-Lusvardi & Melissa Valentine), Communication, Digital Technology & Organization (CTO) Division of the Academy of Management (2022)
  • Distinguished Scholar, Organizational Communication & Information Systems - Academy of Management (2014)
  • Nominee: Carolyn Dexter Best International Paper Award, Academy of Management (2007)
  • Undergraduate Teaching Award, Department of Management Science & Engineering (2007)
  • Best Paper Runner Up (co-authored with Rosanne Siino), Organizational Communication & Information Systems Division of the Academy of Management (2004)
  • William H. Newman Award for best paper from a dissertation, Academy of Management (2004)
  • Best Paper Runner Up (co-authored with Mark Mortensen), Organizational Communication & Information Systems Division of the Academy of Management (2001)
  • Best Paper (co-authored with Diane Bailey), Organizational Communication & Information Systems Division of the Academy of Management (2000)
  • New Investigator Award in Experimental Psychology: Applied, Division of Experimental Psychology of the American Psychological Association (2000)

Program Affiliations

  • Center for East Asian Studies
  • Public Policy
  • Science, Technology and Society
  • Symbolic Systems Program

Professional Education

  • PhD, Carnegie Mellon (1997)

Contact

  • Academic
    phinds@stanford.edu
    University - Faculty Department: Management Science and Engineering Position: Professor
    • Huang Engineering Center
    • Room 345
    • Stanford,  California  94305-4026 
    (650) 462-1344 (fax)

Additional Info

Links

Projects

  • Blending the Virtual & the Physical: Understanding and Designing Crowd-Based Open Innovation Systems for Physical Products, Stanford University

    Work is changing. Increasingly, workers are called upon to work across organizational boundaries in strategic alliances, with on-demand workers in online labor markets, and with people who contribute as part of a “community” outside the bounds of a traditional organization (e.g. “the crowd”). Advanced communication and collaboration technologies, supported by more bandwidth and more computing power, are one set of drivers for what we are referring to as crowd-based open innovation. Although a number of studies examine the strategies of organizations using open innovation and, at the micro-level, motivations of crowdworkers, we know little about the changing nature of work as workers operate at the boundary of the firm and, especially, how these virtual contributions are integrated into the firm when the objects being produced are physical rather than digital. Our interest is to better understand how firms can leverage the vast expertise available at the boundaries of their organizations and integrate this expertise into physical products, esp. using advanced cyber-physical systems, such as 3D printing. We will answer, for example, how do external contributors successfully align their contribution to an organization of which they are not a part and propose designs for a physical context to which they do not have easy access, how do internal employees import and adapt the inputs of external contributors whose assumptions, processes and tools might be entirely different, and in what ways can systems and practices be designed to facilitate creative work from external contributors as well as smooth and efficient integration into the design and production process of a firm producing physical products?

    Ours is a mixed method study of crowd-based open innovation at a small automotive manufacturing firm that sources design concepts and technical input from an online community. We will follow 4-5 challenges (competitions) issued by the company to their online community by analyzing all online interactions (including with company employees) and submissions that take place in the online community over the duration of each competition, interviewing community members for a richer understanding of how they collaborate to formulate their contributions and their experiences of the platform and the community, and interviewing and observing internal employees as they source contributions from the community and transition those ideas into new processes and products.

    Location

    United States

    Collaborators

    • Elisa Mattarelli, Associate Professor of Management Engineering, Department of Sciences and Methods for Engineering, University of Modena & Reggio-Emilia
  • The Emergence of Data Analytics in South Africa, Stanford University

    Reliable and meaningful data is known to be a scarce and costly resource, be it for decision making in government, private firms or civic organizations. Due to the limited availability of data, particularly emerging economies have suffered from flawed assumptions about the socio-economic conditions of their societies and the behavior of their citizens resulting into sub-optimal development outcomes. This is set to change, radically. A diverse set of actors is engaged in creating a data infrastructure that gathers new, real-time insights on Africa and Africans in order to meet ambitious development goals. In the driver seat of this new development are data scientists and data analysts both on the national and international level who are in the business of identifying which particular data matters and how to produce it. As data is set to become a sought-after local and global commodity, we seek to study the emergence of this highly skilled professional group from the outset, as it unfolds in one of Africa’s fastest growing digital economies, South Africa. This grant will fund exploratory research efforts that will produce much needed results to start off a broader research effort. The goal is to equip policy makers in emerging economies with novel insights on the processes that undergird the emergence of professions that are central in turning data into socio-economic progress.

    Location

    South Africa

    Collaborators

    • Timothy Weiss, Post-Doctoral Researcher, Stanford University

2024-25 Courses

Stanford Advisees

All Publications

  • Objects of Collaboration: Roles and Sequences of Objects in Spanning Knowledge Group Boundaries in Design JOURNAL OF MECHANICAL DESIGN Brubaker, E. R., Sheppard, S. D., Hinds, P. J., Yang, M. C. 2023; 145 (3)

    View details for DOI 10.1115/1.4056798

    View details for Web of Science ID 000938302900013

  • Legitimating Illegitimate Practices: How Data Analysts Compromised Their Standards to Promote Quantification ORGANIZATION SCIENCE Stice-Lusvardi, R., Hinds, P. J., Valentine, M. 2023

    View details for DOI 10.1287/orsc.2022.1655

    View details for Web of Science ID 000926670500001

  • We Are All Theorists of Technology Now: A Relational Perspective on Emerging Technology and Organizing ORGANIZATION SCIENCE Bailey, D. E., Faraj, S., Hinds, P. J., Leonardi, P. M., von Krogh, G. 2022; 33 (1): 1-18

    View details for DOI 10.1287/orsc.2021.1562

    View details for Web of Science ID 000761084000001

  • Job complexity and learning opportunities: A silver lining in the design of global virtual work JOURNAL OF INTERNATIONAL BUSINESS STUDIES Nurmi, N., Hinds, P. J. 2016; 47 (6): 631-654

    View details for DOI 10.1057/jibs.2016.11

    View details for Web of Science ID 000381386000002

  • Embedding intentions in drawings: How architects craft and curate drawings to achieve their goals Computer Supported Cooperative Work Retelny, D., Hinds, P. 2016
  • In the flow, being heard, and having opportunities: Sources of power and power dynamics in global team Computer Supported Cooperative Work Hinds, P., Retelny, D., Cramton, C. 2015
  • Using robots to moderate team conflict: The case of repairing violations Conference on Human-Computer Interaction (CHI) Jung, M., Martelero, N., Hinds, P. 2015
  • An Embedded Model of Cultural Adaptation in Global Teams ORGANIZATION SCIENCE Cramton, C. D., Hinds, P. J. 2014; 25 (4): 1056-1081

    View details for DOI 10.1287/orsc.2013.0885

    View details for Web of Science ID 000339159800005

  • Language as a lightning rod: Power contests, emotion regulation, and subgroup dynamics in global teams JOURNAL OF INTERNATIONAL BUSINESS STUDIES Hinds, P. J., Neeley, T. B., Cramton, C. D. 2014; 45 (5): 536-561

    View details for DOI 10.1057/jibs.2013.62

    View details for Web of Science ID 000337205900003

  • Situated Coworker Familiarity: How Site Visits Transform Relationships Among Distributed Workers ORGANIZATION SCIENCE Hinds, P. J., Cramton, C. D. 2014; 25 (3): 794-814

    View details for DOI 10.1287/orsc.2013.0869

    View details for Web of Science ID 000336838500008

  • Putting the Global in Global Work: An Intercultural Lens on the Practice of Cross-National Collaboration ACADEMY OF MANAGEMENT ANNALS Hinds, P., Liu, L., Lyon, J. 2011; 5: 135-188

    View details for DOI 10.1080/19416520.2011.586108

    View details for Web of Science ID 000299265200004

  • Structures that work: Social structure, work structure, and performance in geographically distributed teams. Hinds, P., McGrath, C. 2006
  • Team diversity and information use ACADEMY OF MANAGEMENT JOURNAL Dahlin, K. B., Weingart, L. R., Hinds, P. J. 2005; 48 (6): 1107-1123

    View details for Web of Science ID 000235022600024

  • Understanding conflict in geographically distributed teams: The moderating effects of shared identity, shared context, and spontaneous communication ORGANIZATION SCIENCE Hinds, P. J., Mortensen, M. 2005; 16 (3): 290-307

    View details for DOI 10.1287/orsc.1050.0122

    View details for Web of Science ID 000230209300006

  • Out of sight, out of sync: Understanding conflict in distributed teams ORGANIZATION SCIENCE Hinds, P. J., Bailey, D. E. 2003; 14 (6): 615-632

    View details for Web of Science ID 000187582000001

  • Why organizations don't "know what they know": Cognitive and motivational factors affecting the transfer of expertise. Beyond Knowledge Management: Sharing Expertise Hinds, P., Pfeffer, J. edited by Ackerman, M., Pipek, V., Wulf, V. Cambridge, MA: MIT Press.. 2003: 3–26
  • Extreme work teams: Using SWAT teams as a model for coordinating distributed robots. Jones, H., Hinds, P. 2002
  • Bothered by abstraction: The effect of expertise on knowledge transfer and subsequent novice performance JOURNAL OF APPLIED PSYCHOLOGY Hinds, P. J., Patterson, M., Pfeffer, J. 2001; 86 (6): 1232-1243

    Abstract

    Although experts should be well positioned to convey their superior knowledge and skill to novices, the organization of that knowledge, and particularly its level of abstraction, may make it difficult for them to do so. Using an electronic circuit-wiring task, the authors found that experts as compared with beginners used more abstract and advanced statements and fewer concrete statements when providing task instructions to novices. In a 2nd study, the authors found that beginner-instructed novices performed better than expert-instructed novices and reported fewer problems with the instructions when performing the same task. In Study 2, the authors found that although novices performed better on the target task when instructed by beginners, they did better on a different task within the same domain when instructed by experts. The evidence suggests that the abstract, advanced concepts conveyed by experts facilitated the transfer of learning between the different tasks.

    View details for DOI 10.1037//0021-9010.86.6.1232

    View details for Web of Science ID 000172624400015

    View details for PubMedID 11768064

  • Choosing work group members: Balancing similarity, competence, and familiarity ORGANIZATIONAL BEHAVIOR AND HUMAN DECISION PROCESSES Hinds, P. J., Carley, K. M., Krackhardt, D., Wholey, D. 2000; 81 (2): 226-251

    View details for Web of Science ID 000086306700004

  • The curse of expertise: The effects of expertise and debiasing methods on predictions of novice performance JOURNAL OF EXPERIMENTAL PSYCHOLOGY-APPLIED Hinds, P. J. 1999; 5 (2): 205-221

    View details for Web of Science ID 000080933600006

  • COMMUNICATION ACROSS BOUNDARIES - WORK, STRUCTURE, AND USE OF COMMUNICATION TECHNOLOGIES IN A LARGE ORGANIZATION ORGANIZATION SCIENCE Hinds, P., Kiesler, S. 1995; 6 (4): 373-393

    View details for Web of Science ID A1995RN13500003

  • Generative AI, Emerging Technology, and Organizing: Towards a theory of progressive encapsulation ORGANIZATION THEORY Hinds, P., von Krogh, G. 2024; 5 (4)

    View details for DOI 10.1177/26317877241293478

    View details for Web of Science ID 001345629500001

  • Cultivating place identity at work ORGANIZATIONAL DYNAMICS Pearce, B., Hinds, P., Thomason, B., Altman, H., Winterstorm, S. 2023; 52 (3)

    View details for DOI 10.1016/j.orgdyn.2023.100997

    View details for Web of Science ID 001082445700001

  • Objects of Collaboration: Roles of Objects in Spanning Knowledge Boundaries in a Design Company International Conference on Design Theory and Methodology (DTM) Brubaker, E., Sheppard, S., Hinds, P., Yang, M. 2022
  • Work Design for Global Professionals: Connectivity demands, connectivity behaviors, and their effects on psychological and behavioral outcomes ORGANIZATION STUDIES Nurmi, N., Hinds, P. J. 2020

    View details for DOI 10.1177/0170840620937885

    View details for Web of Science ID 000552019700001

  • Learning from Team and Group Diversity: Nurturing and Benefiting from our Heterogeneity Muller, M., Oliveira, N., Wulf, V., Fussell, S. R., Reinecke, K., Yuan, C., Gao, G., Robert, L., Hinds, P. J., Siangliulue, K., ACM ASSOC COMPUTING MACHINERY. 2019: 498–503

    View details for DOI 10.1145/3311957.3359440

    View details for Web of Science ID 000539904100100

  • Robots in the Wild: A Time for More Robust Theories of Human-Robot Interaction ACM TRANSACTIONS ON HUMAN-ROBOT INTERACTION Jung, M., Hinds, P. 2018; 7 (1)

    View details for DOI 10.1145/3208975

    View details for Web of Science ID 000457700500003

  • Lasting Impact Award: Bonni A. Nardi, Steve Whittaker and Erin Bradner Hinds, P., ACM ASSOC COMPUTING MACHINERY. 2018: 3–4

    View details for DOI 10.1145/3272973.3282491

    View details for Web of Science ID 000482113000002

  • Closure vs. structural holes: How social network information and culture affect choice of collaborators. Gao, G., Zhao, C., Hinds, P. 2013
  • Engaging robots: Easing complex human-robot teamwork using backchanneling. Jung, M., F., Lee, J., DePalma, N., Hinds, P., J., Breazeal, C. 2013
  • The (Un)Hidden Turmoil of Language in Global Collaboration ORGANIZATIONAL DYNAMICS Neeley, T. B., Hinds, P. J., Cramton, C. D. 2012; 41 (3): 236-244

    View details for DOI 10.1016/j.orgdyn.2012.03.008

    View details for Web of Science ID 000307679000008

  • The Meeting Genre Across Cultures: Insights From Three German-American Collaborations SMALL GROUP RESEARCH Koehler, T., Cramton, C. D., Hinds, P. J. 2012; 43 (2): 159-185

    View details for DOI 10.1177/1046496411429600

    View details for Web of Science ID 000301062400003

  • Awareness as an Antidote to Distance: Making Distributed Groups Cooperative and Consistent. Kim, T., Pentland, A., Hinds, P. 2012
  • Studying global work groups in the field. Research methods for studying group and teams: A guide to approaches, tools, and technologies Hinds, P., Cramton, C. edited by Hollingshead, A., Poole, M., S. New York: Routledge.. 2012: 105–120
  • When in Rome: The role of culture and context in adherence to robot recommendations. Wang, L., Rau, P., Evers, V., Robinson, B., Hinds, P. 2010
  • Relational vs. group self-construal: Untangling the role of national culture in HRI. Evers, V., Maldonado, H., Brodecki, T., Hinds, P. 2008
  • Autonomy and common ground in human-robot interaction: A field study IEEE INTELLIGENT SYSTEMS Stubbs, K., Wettergreen, D., Hinds, P. J. 2007; 22 (2): 42-50

    View details for Web of Science ID 000245314500011

  • Intercultural interaction in distributed teams: Salience of and adaptations to cultural differences. Cramton, C., Hinds, P. 2007
  • Challenges to grounding in human-robot interaction: Sources of errors and miscommunications in remote exploration robotics. Stubbs, K., Hinds, P., Wettergreen, D. 2006
  • Who should I blame? The effects of autonomy and transparency on attributions in human-robot interaction. Kim, T., Hinds, P. 2006
  • Robots, gender & sensemaking: Sex segregation's impact on workers making sense of a mobile autonomous robot IEEE International Conference on Robotics and Automation (ICRA) Siino, R. M., Hinds, P. J. IEEE. 2005: 2773–2778

    View details for Web of Science ID 000235460102063

  • Subgroup dynamics in internationally distributed teams: Ethnocentrism or cross-national learning? RESEARCH IN ORGANIZATIONAL BEHAVIOR: AN ANNUAL SERIES OF ANALYTICAL ESSAYS AND CRITICAL REVIEWS, VOL 26 Cramton, C. D., Hinds, P. J. 2005; 26: 231-263

    View details for DOI 10.1016/S0191-3085(04)26006-3

    View details for Web of Science ID 000231117800006

  • Whose job is it anyway? A study of human-robot interaction in a collaborative task HUMAN-COMPUTER INTERACTION Hinds, P. J., Roberts, T. L., Jones, H. 2004; 19 (1-2): 151-181

    View details for Web of Science ID 000222005800007

  • Trust in context: The development of interpersonal trust in geographically distributed work. Trust and Distrust within Organizational Contexts Hinds, P., Zolin, R. edited by Kramer, Roderick, M., Cook, Karen, S. New York: Russell Sage Foundation.. 2004: 214–238
  • Making sense of new technology as a lead-in to structuring: The case of an autonomous mobile robot. Siino, R., Hinds, P. 2004
  • Interpersonal trust in cross-functional, geographically distributed work: A longitudinal study. Information & Organizations Zolin, R., Hinds, P., Fruchter, R., Levitt, R. 2004; 14: 1-26
  • Introduction to this special issue on human-robot interaction HUMAN-COMPUTER INTERACTION Kiesler, S., Hinds, P. 2004; 19 (1-2): 1-8

    View details for Web of Science ID 000222005800001

  • Shared knowledge and shared understanding in virtual teams. Virtual Teams That Work Hinds, P., Weisband, S. edited by Gibson, C., B., Cohen, S., G. New York, NY: Jossey-Bass.. 2003: 21–36
  • Understanding antecedents to conflict in geographically distributed research and development teams. Hinds, P., Mortensen, M. 2002
  • Distributed Work. Hinds, P. edited by Hinds, P., Kiesler, S. MIT Press.. 2002
  • Fuzzy teams: Boundary disagreement in distributed and collocated teams. Distributed Work Mortensen, M., Hinds, P. edited by Hinds, P., Kiesler, S. Cambridge, MA: MIT Press.. 2002: 283–308
  • Conflict and shared identity in geographically distributed teams INTERNATIONAL JOURNAL OF CONFLICT MANAGEMENT Mortensen, M., Hinds, P. J. 2001; 12 (3): 212-238

    View details for Web of Science ID 000174473900002

  • Conflict and shared identity in geographically distributed teams. Mortensen, M., Hinds, P. 2001
  • The hidden costs of intellectual property. Hinds, P. 2000
  • Virtual team performance: Modeling the impact of temporal and geographic virtuality. Hinds, P., Bailey, D. 2000
  • Some cognitive costs of video. Media Psychology Hinds, P. 1999; 1: 283-311
https://orcid.org/0000-0003-1478-0602