Institute for Human-Centered Artificial Intelligence (HAI)
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Associate Professor of Management Science and Engineering
Current Research and Scholarly InterestsAs societies develop and adopt new technologies, they fundamentally change how work is organized. The intertwined relationship between technology and organizing has played out time and again, and scholars predict that new internet and data analytic technologies will spur disruptive transformations to work and organizing.
These changes are already well-documented in the construction of new market arrangements by companies such as Upwork and TaskRabbit, which defined new categories of “gig workers.” Yet less is known about how internet and data analytic technologies are transforming the design of large, complex organizations, which confront and solve much different coordination problems than gig platform companies.
Questions related to the structuring of work in bureaucratic organizations have been explored for over a century in the industrial engineering and organizational design fields. Some of these concepts are now so commonplace as to be taken for granted. Yet there was a time when researchers, workers, managers, and policymakers defined and constructed concepts including jobs, careers, teams, managers, or functions.
My research program argues that some of these fundamental concepts need to be revisited in light of advances in internet and data analytic technologies, which are changing how work is divided and integrated in organizations and broader societies. I study how our prior notions of jobs, teams, departments, and bureaucracy itself are evolving in the age of crowdsourcing, algorithms, and increasing technical specialization. In particular, my research is untangling how data analytic technologies and hyper-specialization shape the division and integration of labor in complex, collaborative production efforts characteristic of organizations.
Associate Professor of Computer Science
Current Research and Scholarly InterestsMy primary research interests lie at the intersection of algorithms, learning, applied probability, and statistics. I am particularly interested in understanding the algorithmic and information theoretic possibilities and limitations for many fundamental information extraction tasks that underly real-world machine learning and data-centric applications.